Refund policy

At our brand, every piece is carefully inspected and quality-checked before dispatch.
To maintain the highest standards of hygiene, quality control, and exclusivity, we follow a strict No Return Policy.

All purchases are considered final sale.

We encourage customers to review product descriptions, specifications, and sizing details carefully before placing an order.

Damaged Item Exception

In the rare event that your order arrives damaged, we will gladly review the matter under the following conditions:

A claim will only be considered if:

  • The product is received in a damaged condition, and

  • A clear, continuous, and unedited unboxing video is recorded from the moment the sealed package is opened.

The video must clearly show:

  • The sealed outer packaging with shipping label visible

  • The parcel being opened

  • The product inside

  • The visible damage

This video documentation is mandatory for verification purposes.

Claims submitted without valid unboxing proof will not be eligible for review.

Claim Timeline

  • All damage claims must be submitted within 24 hours of delivery.

  • Requests submitted after this window will not be entertained.

  • The item must remain unused and in its original packaging.

Resolution (If Approved)

If the claim is verified:

  • A replacement will be issued, subject to stock availability.

  • If a replacement is unavailable, a refund will be processed to the original payment method within 5–7 business days.

Non-Eligible Circumstances

We do not accept claims related to:

  • Incorrect size selection

  • Change of mind

  • Minor variations in color due to screen display differences

  • Delivery delays caused by courier partners

  • Incorrect or incomplete shipping details provided at checkout

We appreciate your understanding and your trust in our commitment to delivering exceptional quality.